CATALOG REQUESTS: Click Here to request a Sper Scientific 2014 Catalog.
CERTIFICATION/CALIBRATION: Click Here for information on our certification program.
CREDIT CARDS and other PAYMENTS: We accept VISA, MasterCard and American Express. You may also pay by check, money order, PayPal, COD or Telex Transfer ($20).
If paying by money order/check, your order will ship once your payment clears the bank. Send payment and a copy of your order invoice to:
Sper Scientific Accounts Receivable
8281 E. Evans Rd., Suite #103
Scottsdale, AZ 85260
COD is subject to a $9.00 service fee.
DELIVERY: For orders shipped via UPS, we will send you automated tracking information. Sper Scientific has no control over in-transit carrier delays. However, if an unusual delay occurs, contact us at 480.348.0278 or firstname.lastname@example.org and we will work with the carrier on your behalf. We reserve the right to use alternate carriers.
HOURS OF OPERATION: Online ordering is available 24-7. Customer Service is available
Monday-Friday, 8:00 a.m.-4:00 p.m. Arizona Time.
INSTRUCTION MANUALS: Click Here to access our downloadable files in PDF format.
NON-DOMESTIC ORDERS: International orders that are billed or shipped to an address that is outside of the USA (excluding Canada) must be paid by Telex Transfer. During checkout, select "Telex Transfer" as your method of payment. Shipping rates are automatically calculated, but do not include customs clearance, the $20 Telex Transfer fee, or any fees charged by your own bank. In accordance with Government regulations and carrier policies, duties, taxes, and brokerage fees may be billed to the customer by the carrier. Depending on your location, duties/taxes may be Substantial. After you place your order, we will email you with our banking information.
PURCHASE ORDERS: Net 30 terms may be available. Please fax or email three business references, banking information, and your purchase order to 480-348-0279 or email@example.com. We will ship your order as soon as the references clear. If additional information is needed, we will contact you. Once approved, future orders may also be faxed or emailed.
QUANTITY DISCOUNTS: Many of our items include quantity discounts when ordering a quantity of two or more. The discount is automatically calculated. We do not discount some product lines or previously reduced items.
RETURNS: Click Here to view our Return Policy and instructions on returning Sper Scientific products.
TECHNICAL SUPPORT: Many answers are found in the downloadable instruction manuals. Please email firstname.lastname@example.org if you have additional questions.